Senior Technical Specialist
R4661

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.
 

Position Summary:

At NAVEX, we create better workplaces by combining innovative people and industry-leading technology that allow companies to build and promote ethical cultures.

As a Senior Technical Specialist, you will be responsible for managing updates and changes to current customer solutions as a component of our implementation process. In this role, you will engage with customers and internal NAVEX technical, implementation, and consulting resources to ensure seamless migration and integration into our applications. Additionally, you will work to achieve deadline-driven deliverables to ensure exceptional customer satisfaction and achieve expectations. The ideal candidate will thrive in a team-oriented environment and have a strong technical acumen and passion for engaging with customers.
 

We Offer You:

• An Inspiring Culture. Invested teammates, belonging groups, and a socially determined culture

• Meaningful Work. Innovative products and solutions with real life impact for people and organisations

• Career Growth. Stellar training and an unwavering commitment to your growth and success

• Life Flexibility. Time to care for yourself, your loved ones, and your community

• Industry Leadership. A highly reputable, fast growing and consistently profitable organisation

• Real Rewards. Competitive and transparent pay practices, wellbeing programs and benefits with choice

What You Will Do:

• Partner with our Implementation Specialists, Consultants, and other Technical Specialists to deliver outstanding customer results

• Conduct customer meetings to ensure proper configuration of software to meet business needs

• Provide technical assistance to customers implementing our solutions; participate in customer design, analysis of legacy data, process reviews, and assist customers with data mapping transformations

• Perform quality tests to confirm data integration success, analysing, developing, and maintaining integration processes, procedures, and requirements (i.e., HRIS, ETL, etc.)

• Assist customers in setting up Single Sign On and automated user provisioning

• Drive internal initiative projects that improve project-related processes and our customer's experience

• Prioritise tasks based on importance while utilising time efficiently, and maintaining data integrity

• Communicate with external and internal stakeholders with consistency, thoroughness, and care

• Understand our Products and Platform to be able to speak to specific use cases with involved parties, uncover potential product issues and proposes solutions

• Understand upstream and downstream dependencies and connections of a problem between apps and platform; elaborate on alternative product configurations, platforms and implementation issues 

What You Will Need:

• A Bachelor’s degree in computer science, MIS, CIS, or a related degree

• 2+ years of experience successfully helping enterprise customers implement integration services and solutions in a large-scale SOA architecture environment preferred

• Experience importing and extracting data from relational databases and performing complex data mapping transformations; direct experience with SQL and SSIS required

• Experience with SAML 2.0 based authentication including understanding SAML metadata structure, SAML Service Provider authentication process flow and troubleshooting techniques

• Experience with methods of automated and manual user provisioning such as SFTP, Active Directory querying via LDAP, SCIM and manual flat file imports

• Experience with cloud-based solutions especially AWS Services (S3, SNS, SQS, Lambda, API Gateway), PostgreSQL, XML, XSD, SSRS, IIS, and SFTP with SSH desired

• A proven ability to translate customer requirements into technical specifications

• Experience working directly with customers and a passion for providing a great customer experience

• Excellent troubleshooting, scope estimation, analytical, and prioritisation skills

• Excellent verbal and written communication skills as well as a commitment to engage and collaborate with people across a variety of levels with diverse backgrounds

We believe each member of our team deserves to see a path forward to achieving their career and financial goals.

• Each team member is required to have a career plan in place and reviewed with their manager after six months with our team.

• Pay progression is based on performance.

Our pay programs are just one element of our commitment to Be the ONE place you want to thrive in life. Check out NAVEX’s career page to learn about our innovative people programs designed to create one powerful life experience for YOU!

NAVEX is an equal opportunity employer, including disability/vets.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!