Real people when you need them. Self-service when you want it.
NAVEX customer support is built around a team of dedicated professionals and on-demand guidance. Our goal is to provide customers the support they need when and how they want it.
NAVEX Community
Get quick answers to common questions, learn from others and stay up to date on product updates and announcements.
QuickStart Services
Reduce ramp-up time and align products to your specific business process to get the most value for your organization.
Implementation Support
Drive quick wins and set up your program for rapid returns and long-term success with effective deployment and maintenance.
Global Support
Connect with a technician easily in either our US or EU offices to address your questions and issues.
Support Tracking
Reference your support history and check the status of your requests.
Ongoing Education
Access a library of articles, videos and training courses that fit into busy schedules.
NAVEX Community
Our NAVEX Community is a first (and often only) stop that customers need to get quick answers and guidance. It contains instructions and FAQs to answer the most common questions in a few clicks of the mouse. It also hosts regularly updated educational articles, video trainings and release information to help bring efficiency and effectiveness to your programs.
Knowledge Base
Our Knowledge Base articles are designed to be accessed through search or browsing, depending on your need. The quick-response search serves up the most helpful answers for your timely requests. Our growing article library provides skill-building content to enhance your work efficiencies in ways that match your time and interest.
Additional Resources
The NAVEX Community makes it easy for you to track support requests, update your contact information, obtain real-time visibility into system status, and contact Accounts Receivable.
NAVEX Community Sign in for Current Customers
Product Training
A team of training professionals is dedicated to ensuring our customers have an effective understanding of the robust features within each product. Protecting your people, reputation, and bottom line is complex work, and we strive to equip you with the tools you need to achieve your ethics and compliance goals.
Customer Feedback
“Client Support did an excellent job and got back to me right away with answers and solutions. They were very patient and never made me feel bad about not knowing something.”
Victoria Friend / Formica Corporation