All Suite Services
INTERPRETATION AND TRANSLATION SUB-PROCESSORS:
Transatlantic Translations Company, LLC (interpretations and translations)
80 Theodore Fremd Avenue
Rye, New York 10580
United States of America
(US Department of Commerce EU-U.S. Privacy Shield certified, https://www.privacyshield.gov/participant?id=a2zt0000000TP5aAAG&status=Active)
http://www.transatlantictranslations.com
Wordbee S.A. (SaaS provider used exclusively by Transatlantic Translations for translation management/Translation Portal is hosted in Amsterdam)
195, rue de Differdange
L-4437 Soleuvre
Luxembourg
https://www.wordbee.com
Language Services Associates, Inc. (interpretation provider used by Transatlantic Translations exclusively for interpretation of hotline calls)
455 Business Center Drive, Suite 100
Horsham, Pennsylvania 19044
United States of America
https://lsaweb.com
Certified Languages International, LLC (interpretations)
4724 SW Macadam Avenue, Suite 100
Portland, Oregon 97239
United States of America
(US Department of Commerce EU-U.S. Privacy Shield certified, https://www.privacyshield.gov/participant?id=a2zt0000000TNPdAAO&status=Active)
http://www.certifiedlanguages.com
United Language Group (interpretations and translations)
1600 Utica Avenue South
Minneapolis, Minnesota 55416
United States of America
(US Department of Commerce EU-U.S. Privacy Shield certified, https://www.privacyshield.gov/participant?id=a2zt00000008RA6AAM&status=Active)
https://unitedlanguagegroup.com
SUBJECT MATTER, NATURE AND DURATION OF THE SUB-PROCESSING:
Interpretations:
- Subject matter
- Live phone interpretation.
- Nature of the processing
- Live phone interpretation. There is no storage or remote access by interpreters. The call is not recorded nor transcribed by the interpreters.
- Duration of the processing
- Personal data transferred is processed for a relatively short period of time, to interpret the live phone call. The transfer is occasional and non-routine to interpreters on a per call basis.
Translations:
- Subject matter
- Web report translation services.
- Nature of the processing
- Web report translation services. There is no persistent storage or access by translators nor the translation providers. The processing by the individual translators is limited to the performance of the translation of the given web report.
- Duration of the processing
- Personal data transferred is processed for a relatively short period of time, to translate the report. The transfer is occasional and non-routine to translators on a per report basis. Reports are hosted with the translation provider for a relatively short period of time to provide the report to the applicable customer case management system.
CONTACT CENTER SUB-PROCESSOR:
Teleperformance Colombia SAS (contact center services)
Av Calle 26 # 92-32, Torre A
Bogota, Colombia
(additional locations in Guyana, Nicaragua, and Peru)
http://www.teleperformance.com
SUBJECT MATTER, NATURE AND DURATION OF THE SUB-PROCESSING:
- Subject matter
- Intake and submission of phone reports.
- Nature of the processing
- The contact center personnel intakes and submits a given phone report in real time.
- Duration of the processing
- Personal data transferred is processed for a relatively short period of time, to intake the report call and submit it.
HOSTING INFORMATION:
Sungard Availability Services, LP (hosting colocation provider/no access to data/not a sub-processor)
11650 Great Oaks Way
Alpharetta, Georgia 30022
United States of America
Amazon Web Services, Inc. (hosting provider)
United States
https://aws.amazon.com/what-is-aws
SUBJECT MATTER, NATURE AND DURATION OF SUB-PROCESSING BY AMAZON WEB SERVICES:
- Subject matter
- Cloud provider of the hosting infrastructure.
- Nature of the processing
- Hosting, storage, and maintenance of the hosting infrastructure.
- Duration of the processing
- Sub-processor personnel do not access the data; however, the duration of the hosting, storage, and maintenance of the data is for the term of the applicable customer agreement.