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INTERPRETATION, TRANSLATION, AND CONTACT CENTER SUB-PROCESSORS:

Transatlantic Translations Company, LLC (interpretations and translations)
80 Theodore Fremd Avenue
Rye, New York 10580
United States of America

     Wordbee S.A. (SaaS provider used exclusively by Transatlantic Translations for translation management/Translation Portal is hosted in Amsterdam)
     195, rue de Differdange
     L-4437 Soleuvre
     Luxembourg
     https://www.wordbee.com

     Language Services Associates, Inc. (interpretation provider used by Transatlantic Translations exclusively for interpretation of hotline calls)
     455 Business Center Drive, Suite 100
     Horsham, Pennsylvania 19044
     United States of America
     https://lsaweb.com

Certified Languages International, LLC (interpretations)
4724 SW Macadam Avenue, Suite 100
Portland, Oregon 97239
United States of America

United Language Group (interpretations and translations)
1600 Utica Avenue South
Minneapolis, Minnesota 55416
United States of America

Teleperformance Colombia SAS (contact center services and interpretations)
Av Calle 26 # 92-32, Torre A
Bogota, Colombia
(additional locations in Guyana, Nicaragua, and Peru)
http://www.teleperformance.com

Transparent BPO (contact center and support services)
259 Coney Drive, Belize City, Belize, Central America
42 Cleghorn St., Belize City, Belize, Central America
Mile 4 Philip Goldson Hwy, Belize City, Belize, Central America
Mile 3.5 Philip Goldson Hwy, Belize City, Belize, Central America (Seaside Operations Center)
https://www.transparentbpo.com

OmniContact International (Pty) Limited (contact center and support services)
Cheetah Building, 401 Old Pretoria Main Road, Innovate Park\ Halfway House, Midrand, Johannesburg, 1685, South Africa
https://omnicontact.biz

SUBJECT MATTER, NATURE AND DURATION OF THE SUB-PROCESSING:

Interpretations:

  • Subject matter

    • Live phone interpretation.

  • Nature of the processing

    • Live phone interpretation. There is no storage or remote access by interpreters. The call is not recorded nor transcribed by the interpreters.

  • Duration of the processing

    • Personal data transferred is processed for a relatively short period of time, to interpret the live phone call. The transfer is occasional and non-routine to interpreters on a per call basis.

Translations:

  • Subject matter

    • Claim report translation services.

  • Nature of the processing

    • Claim report translation services. There is no persistent storage or access by translators nor the translation providers. The processing by the individual translators is limited to the performance of the translation of the given claim.

  • Duration of the processing

    • Personal data transferred is processed for a relatively short period of time, to translate the report. The transfer is occasional and non-routine to translators on a per report basis. Claims are hosted with the translation provider for a relatively short period of time to provide the report to the applicable customer case management system.

Contact Center:

  • Subject matter

    • Intake and submission of phone reports. 

  • Nature of the processing

    • The contact center personnel intakes and submits a given phone report in real time. 

  • Duration of the processing 

    • Personal data transferred is processed for a relatively short period of time, to intake the report call and submit it.

EMAIL SUB-PROCESSOR:

Microsoft Corporation One Microsoft Way Redmond, Washington 98052 United States of America

SUBJECT MATTER, NATURE AND DURATION OF THE SUB-PROCESSING:

  • Subject matter

    • Intake and submission of email claims.

  • Nature of the processing

    • Email claims will flow to Microsoft Exchange Online servers.

  • Duration of the processing

    • Personal data transferred is processed for the time it takes to successfully disseminate the emailed claim and process it in accordance with the timeframes set forth in the agreement.

SMS SUB-PROCESSOR:

Twilio, Inc. (SMS Services)
375 Beale Street
Suite 300
San Francisco, California 94105
United States of America
https://www.twilio.com/\

SUBJECT MATTER, NATURE AND DURATION OF THE SUB-PROCESSING:

  • Subject matter

    • Text dissemination provider for claims.

  • Nature of the processing

    • Provider disseminates certain claim information via text as elected by customer.

  • Duration of the processing

    • Processing duration is limited to the time it takes to successfully disseminate the given text information.

HOSTING INFORMATION:

NTT Global Data Centers Americas, Inc. (hosting colocation provider/no access to data/not a sub-processor)
Dallas TX1
2008 Lookout Dr., Garland, TX 75044
United States of America
https://www.global.ntt

Amazon Web Services, Inc. (hosting provider)
United States
https://aws.amazon.com/what-is-aws

SUBJECT MATTER, NATURE AND DURATION OF SUB-PROCESSING BY AMAZON WEB SERVICES:

  • Subject matter

    • Cloud provider of the hosting infrastructure.

  • Nature of the processing

    • Hosting, storage, and maintenance of the hosting infrastructure.

  • Duration of the processing

    • Sub-processor personnel do not access the data; however, the duration of the hosting, storage, and maintenance of the data is for the term of the applicable customer agreement.