US Services
EU Services
US SERVICES
INTERPRETATION, TRANSLATION, AND CONTACT CENTER SUB-PROCESSORS:
Transatlantic Translations Company, LLC (interpretations and translations)
80 Theodore Fremd Avenue
Rye, New York 10580
United States of America
http://www.transatlantictranslations.com
Wordbee S.A. (SaaS provider used exclusively by Transatlantic Translations for translation management/Translation Portal is hosted in Amsterdam)
195, rue de Differdange
L-4437 Soleuvre
Luxembourg
https://www.wordbee.com
Language Services Associates, Inc. (interpretation provider used by Transatlantic Translations exclusively for interpretation of hotline calls)
455 Business Center Drive, Suite 100
Horsham, Pennsylvania 19044
United States of America
https://lsaweb.com
Certified Languages International, LLC (interpretations)
4724 SW Macadam Avenue, Suite 100
Portland, Oregon 97239
United States of America
http://www.certifiedlanguages.com
United Language Group (interpretations and translations)
1600 Utica Avenue South
Minneapolis, Minnesota 55416
United States of America
https://unitedlanguagegroup.com
Teleperformance Colombia SAS (contact center services and interpretations)
Av Calle 26 # 92-32, Torre A
Bogota, Colombia
(additional locations in Guyana, Nicaragua, and Peru)
http://www.teleperformance.com
Transparent BPO (contact center services)
259 Coney Drive, Belize City, Belize, Central America
42 Cleghorn St., Belize City, Belize, Central America
Mile 4 Philip Goldson Hwy, Belize City, Belize, Central America
Mile 3.5 Philip Goldson Hwy, Belize City, Belize, Central America (Seaside Operations Center)
https://www.transparentbpo.com
Ignition Digital LLC on behalf of itself and its affiliate Comit Technologies Proprietary Limited (contact center services)
Quadrant 4, Centenary Building, 30 Meridian Drive, Umhlanga\ Durban, South Africa\
Roggebaai Building, 4 Jetty Street, Foreshore, Cape Town 8001, South Africa
https://www.ignitiongroup.co.za
TaskUs Holdings, Inc. on behalf of itself and its affiliate TaskUS Colombia SAS (contact center services)
RUTA N - Calle 67 52-20 Sector Avenida Ferrocarril, Medellin\ Colombia\
https://www.taskus.com
SUBJECT MATTER, NATURE AND DURATION OF THE SUB-PROCESSING:
Interpretations:
-
Subject matter
- Live phone interpretation.
-
Nature of the processing
- Live phone interpretation. There is no storage or remote access by interpreters. The call is not recorded nor transcribed by the interpreters.
-
Duration of the processing
- Personal data transferred is processed for a relatively short period of time, to interpret the live phone call. The transfer is occasional and non-routine to interpreters on a per call basis.
Translations:
-
Subject matter
- Web report translation services.
-
Nature of the processing
- Web report translation services. There is no persistent storage or access by translators nor the translation providers. The processing by the individual translators is limited to the performance of the translation of the given web report.
-
Duration of the processing
- Personal data transferred is processed for a relatively short period of time, to translate the report. The transfer is occasional and non-routine to translators on a per report basis. Reports are hosted with the translation provider for a relatively short period of time to provide the report to the applicable customer case management system.
Contact Center:
-
Subject matter
- Intake and submission of phone reports.
-
Nature of the processing
- The contact center personnel intakes and submits a given phone report in real time.
-
Duration of the processing
- Personal data transferred is processed for a relatively short period of time, to intake the report call and submit it.
HOSTING INFORMATION:
NTT Global Data Centers Americas, Inc. (hosting colocation provider/no access to data/not a sub-processor)
Dallas TX1
2008 Lookout Dr., Garland, TX 75044
United States of America
https://www.global.ntt
Amazon Web Services, Inc. (hosting provider)
United States
https://aws.amazon.com/what-is-aws
SUBJECT MATTER, NATURE AND DURATION OF SUB-PROCESSING BY AMAZON WEB SERVICES:
-
Subject matter
- Cloud provider of the hosting infrastructure.
-
Nature of the processing
- Hosting, storage, and maintenance of the hosting infrastructure.
-
Duration of the processing
- Sub-processor personnel do not access the data; however, the duration of the hosting, storage, and maintenance of the data is for the term of the applicable customer agreement.
EU SERVICES
INTERPRETATION, AND TRANSLATION, AND CONTACT CENTER SUB-PROCESSORS:
Transatlantic Translations Limited (translations and interpretations)
90 New Town Row
Birmingham B6 4HZ
United Kingdom
http://www.transatlantictranslations.com
Wordbee S.A. (SaaS provider used exclusively by Transatlantic Translations for translation management/Translation Portal is hosted in Amsterdam)
195, rue de Differdange
L-4437 Soleuvre
Luxembourg
https://www.wordbee.com
Language Services Associates, Inc. (interpretation provider used by Transatlantic Translations exclusively for interpretation of hotline calls)
455 Business Center Drive, Suite 100
Horsham, Pennsylvania 19044
United States of America
https://lsaweb.com
Teleperformance Portugal SA (contact center services and interpretations)
Edificio Marconi
Av. Álvaro Pais 2
1600-873 Lisboa
http://www.teleperformance.com
SUBJECT MATTER, NATURE AND DURATION OF THE SUB-PROCESSING:
Interpretations:
-
Subject matter
- Live phone interpretation.
-
Nature of the processing
- Live phone interpretation. There is no storage or remote access by interpreters. The call is not recorded nor transcribed by the interpreters.
-
Duration of the processing
- Personal data transferred is processed for a relatively short period of time, to interpret the live phone call. The transfer is occasional and non-routine to interpreters on a per call basis.
Translations:
-
Subject matter
- Web report translation services.
-
Nature of the processing
- Web report translation services. There is no persistent storage or access by translators nor the translation providers. The processing by the individual translators is limited to the performance of the translation of the given web report.
-
Duration of the processing
- Personal data transferred is processed for a relatively short period of time, to translate the report. The transfer is occasional and non-routine to translators on a per report basis. Reports are hosted with the translation provider for a relatively short period of time to provide the report to the applicable customer case management system.
HOSTING INFORMATION:
NTT Global Data Centers EMEA GmbH (hosting colocation provider/no access to data/not a sub-processor)
Frankfurt 1 Data Center
Eschborner Landstraße 100,
60489 Frankfurt am Main,
Germany
https://www.global.ntt
NTT Global Data Centers AMS1 B.V. (back-up colocation provider for disaster recovery/no access to data/not a sub-processor)
Amsterdam 1 Data Center
Aviolanda 1, 1437 ED Rozenburg,
Netherlands
https://www.global.ntt
Amazon Web Services, Inc. (hosting provider/no transfer outside the EU)
Europe
https://aws.amazon.com/what-is-aws