May 2021 Update solely for EthicsPoint US Services
The following does not apply to any NAVEX Global Customer hosted on our EU servers:
To Our Valued Customers,
We are providing you this update to notify you of an enhancement related to the delivery of services to your organization by NAVEX Global, Inc., on behalf of itself and its affiliates (“NAVEX Global”).
In order to support our growth and continue to provide consistent, highly-available and reliable multi-lingual support to our customers, we are expanding our relationship with Transparent BPO.
First, as you may already be aware, NAVEX Global currently utilizes Transparent BPO and has for over 6 years to support our NetClaim division’s customer base. TBPO has consistently exceeded our expectations handling over 800,000 customer interactions annually. In an effort to provide added capacity and robust business continuity in these uncertain times, we are adding Transparent BPO as an additional sub-processor for your services. This enhanced intake model will increase our ability to scale quickly, maintain service levels and reduce our need to rely on over-the-phone language interpreters for high-demand languages. As we continue to grow, we may leverage multiple TBPO locations to support our volume.
As in the past, our workforce management software will continue to forecast call volumes, create work schedules and manage schedule adherence of all assigned resources. All reports will continue to be subject to strict quality assurance standards and dispatch protocols managed centrally by NAVEX Global. All customer data will be stored and protected in NAVEX Global’s US based secured data centers. Customer Support and Operations continue to be centrally managed by NAVEX Global.
In the event you do not notify us of your reasonable objection as it relates to TBPO’s processing of customer data by Monday, June 28, 2021, we will assume you consent to the use of Transparent BPO as an additional sub-processor.
Should you have any questions regarding this request, please contact us at privacy@navexglobal.com with “Sub-processor Notice” in the subject line.
Thank you for being a NAVEX Global customer.
Sincerely,
NAVEX Global
About NAVEX Global and Transparent BPO:
NAVEX Global has enjoyed a successful contact center services relationship with Transparent BPO for more than 6 years, primarily in service to our NetClaim customers requiring phone intake and data entry of email and faxed claims. We are now expanding our relationship to assist in blending with our internal contact centers to support our Hotlines by adding Transparent BPO. These branches of Transparent BPO are located at:
259 Coney Drive, Belize City, Belize, Central America
42 Cleghorn St., Belize City, Belize, Central America
Mile 4 Philip Goldson Hwy, Belize City, Belize, Central America
Mile 3.5 Philip Goldson Hwy, Belize City, Belize, Central America
3025 Hummingbird Highway, Belmopan, Belize
About Transparent BPO:
Located in Belize, Transparent BPO focuses on designing flexible, customizable, brand-boosting nearshore contact center and business process outsourcing solutions for companies of all sizes. As one of the fastest-growing countries in Central America, Belize is a perfect fit for our Operations. It offers an educated English-speaking population, reliable telecommunications and an overall friendly environment. With Spanish being the second language of Belize, Transparent BPO can offer highly qualified bi-lingual agents.
While training focuses on providing quality customer service for our customers, we want to train and educate agents so they become well-rounded professionals with skills that will translate to other career opportunities.