EthicsPoint Customer Support FAQs
|
Question |
Answer |
|
How do I change our System Admin (or main point of contact)? |
Customer Support will be happy to help change System Admins. You can contact support by emailing ethicspoint@navexglobal.com or by calling 866-297-0224. |
|
How do I change my password to login to EthicsPoint? |
Passwords can be changed by using the “forgot password” link found on the login screen. If you are still unable to login, please contact Customer Support or your System Admin. |
|
How do I change items on my web intake site? |
Customer Support will be happy to assist you making changes to your intake portal. You can contact support by emailing ethicspoint@navexglobal.com or by calling 866-297-0224. |
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Do you offer posters or awareness materials? |
You may contact your Account Executive or visit www.navexglobal.com for more information. |
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When will support answer my question? |
Within 2 business days |
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How can I submit a question or support request to Customer Support? |
Customer Resource Center, email ethicspoint@navexglobal.com, or call 866-297-0224 |
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Why can’t I see my cases? |
There could be several reasons, but I recommend resetting your case grid to “default”. |
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What if I can’t find my report key or password? |
We recommend contacting the Contact Center and file a new report and mention that you have previously filed on XX date. |
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Does the Contact Center close? |
No, the contact center is staffed 24/7. |
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What time can I reach EthicsPoint support? |
6 AM - 6 PM Pacific Time |
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How long does it take to make a change to my web intake site? |
After scoping is completed, it generally takes 5-7 business days to complete. Translations excluded. |
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I have questions regarding my contract. |
Please contact your Account Executive. |
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Are EthicsPoint calls recorded? |
No |
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How do I follow-up with the reporter? |
You can post a follow-up through your Incident Manager. |
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What can a reporter see? |
They can see the original case details and any follow ups posted within the follow up section. |
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Does NAVEX investigate concerns? |
No, NAVEX Global is a third party vendor. We do not engage in any investigations. |
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Who is authorized to make changes to my account? |
Designated System Admin or contract/decision making authority. |