Hotline Call Flow

About this Datasheet

See our step-by-step approach to handling incoming hotline calls, and the service level metrics we use to track our performance.

1. For anyone responsible for:

   Incident management and hotline intake, capturing incident reports, program reviews and assessments

2. What's included:

   • A visual diagram of NAVEX’s contact center call flow process

Read the Datasheet

Contact Center Call Flow Process ——————————– As one of the first ethics and compliance hotline providers, you can count on us to deliver both state-of-the-art technology and unparalleled industry expertise. Download the flowchart to learn more.

About NAVEX

NAVEX’s GRC software and compliance management solutions support the integrated risk, ESG and compliance management programs at more than 13,000 organizations worldwide.