Customer Success Specialist
R4620

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.
 

Position Summary:

As a Customer Success Specialist, you will be responsible for establishing and building customer relationships that promote retention, growth and loyalty.  As a strategic and trusted advisor, you will ensure our customers’ success with the NetClaim platform and services through best practice application.  Driving adoption and outcomes leading to renewals, expansion and advocacy across your portfolio will directly influence our revenue achievement.

As part of the company’s Customer Success organization, you will collaborate cross-functionally to ensure an exceptional customer experience at every customer touchpoint.  You will proactively manage customer health and drive customer business reviews.  In summary, you will own the customer’s success in obtaining maximum value from their NetClaim investment.

We Offer You:

• An Inspiring Culture. Invested teammates, belonging groups, and a socially determined culture

• Meaningful Work. Innovative products and solutions with real life impact for people and organizations

• Career Growth. Stellar training and an unwavering commitment to your growth and success

• Life Flexibility. Time to care for yourself, your loved ones, and your community

• Industry Leadership. A highly reputable, fast growing and consistently profitable organization

• Real Rewards. Competitive and transparent pay practices, wellbeing programs and benefits with choice

What You Will Do:

• Manage and launch new or existing customer programs

• Identify customer’s business needs and requirements and successfully communicate those needs to internal personnel for action

• Provide solutions to repeat or complex situations that arise.

• Delegate the day-to-day customer requests to support resources to ensure timely response and resolution (i.e. running ad hoc reports, training customers on various system / program protocol, and changes to customer programs)

• Participate and facilitate on-site or off-site customer visits and/or conference calls to align customer needs with our business strategic roadmap

• Contact assigned list of accounts to ensure service satisfaction and take action any requested items

• Effectively communicate with and utilize internal business partners to ensure customer success

• Travel may be required up to 20% of the time

What You Will Need:

• Bachelors degree from an accredited university or college preferred, not required

• 2+ years of customer facing experience in a customer success, account management or professional services role

• A passion for customer success and laser focus on delivering customer value

• Experience building relationships, managing and collaborating with large, complex accounts

• Strong business acumen with the ability to understand and translate business and technical requirements to appropriate internal teams

• Strong knowledge of business processes including sales, services & support, business applications and automation (Salesforce or equivalent CRM)

• Exceptional prioritizing, organizational and time management skills with the ability to multi-task and perform effectively under pressure

• Excellent verbal and written communication skills and a commitment to collaborate with people across a variety of levels with different backgrounds

We believe each member of our team deserves to see a path forward to achieving their career and financial goals.

• Each team member is required to have a career plan in place and reviewed with their manager after six months with our team.

• The minimum starting pay range for this role is $55,000+ per annum.

• Pay progression is based on performance.

Our pay programs are just one element of our commitment to Be the ONE place you want to thrive in life. Check out NAVEX’s career page to learn about our innovative people programs designed to create one powerful life experience for YOU!

NAVEX is an equal opportunity employer, including disability/vets.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!